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Return, Refund & Exchange Policy
At Homafy, we value your satisfaction and aim to provide a seamless shopping experience. To ensure that your return or exchange process is as smooth as possible, please review the following guidelines:
1. Video Evidence for Returns/Damage:
- When requesting a return or reporting damage, please provide an unaltered opening video of the parcel. The video should be a continuous, unedited recording, capturing the entire unboxing process, with a clear view of the package label and seal.
2. Eligibility for Return/Exchange:
- Returns or exchanges will be processed only under the following circumstances:
- The received product is visibly damaged, as evidenced in the opening video.
- The received product differs from what was displayed on our website.
- The received product has incorrect customizations. Please raise an issue in such cases.
- The incorrect product must be returned in its original condition, including the brand’s/manufacturer’s box, the intact MRP tag, user manual, warranty card, and all accompanying accessories.
3. Return Window:
- Products are eligible for return within a window of 48 working hours from the date of receipt. Please initiate the return process here [FILE HERE].
4. Non-Returnable Items:
- Some products marked as “non-returnable” on the product detail page cannot be returned.
5. Valid Reasons for Return:
- Returns will only be accepted for valid and genuine reasons. Returns due to seller remorse or personal preference are not eligible.
6. Refund Process:
- Refunds for customized products will be issued in the form of store credits. For non-customized products, refunds will be processed through the original payment method used by the customer (e.g., UPI payment refunded to UPI).
7. Minor Damage during Transit:
- Please note that minor, repairable damages that occurred during transit are not eligible for return or exchange.
8. Exchange Process:
- In the case of an exchange or incorrect product delivery, the process may take 10-12 working days from the date of the final solution provided by Homafy. This solution will include arranging the pickup of the incorrect item, with tracking details for the correct product provided once it is dispatched.
9. Order Updates:
- Updates regarding your order, including delivery and transit status, will be sent automatically to your registered mobile number. If the tracking shows “delivered” but you haven’t received the product, please register a complaint within 24 hours of the delivery status update.
We are committed to addressing your concerns promptly and providing a satisfactory solution. If you have any questions or require assistance, please do not hesitate to contact us.
Thank you for choosing Homafy for your shopping needs.
Cancellation of order is not allowed in any case , once order placed it cannot be cancelled . We are a customized store , as soon as order comes it is put into processing to the assigned vendor with your customization details .
Making and processing time required for orders placed
We create customized products where either your name or picture is printed/ engraved on product . Making time ranges from 7-15 days working days ( excluding saturdays and sundays ) and then 5-6 days for transit time . These are not simple products which are available as it is , they are personalised and designed as per every order . It takes time so place orders accordingly. No urgent orders are considered .
For some specific products like customized jewellery and name pendants , lazer cutting and gold plating process is done so it takes 15-20 working days to make it , then the item is dispatched . Similarly bedsheets and ladies clutches may take longer time than 10 working days .
It is homafy’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.homafy.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
When you take part in a Transaction through the Website such as purchasing products or merchandise, Homafy may collect Payment Information from you related to such Transaction as well as other Personal Information such as shipping address for shipping of the ordered products or merchandise purchased through the Website. Homafy may use your Personal Information or Payment Information in order to complete the Transaction and, if applicable, to fulfil your purchase. The Payment Information & Shipping Information may also be shared with the third parties, as may be necessary, to fulfill your service (for example, to process the payment made through the credit card or to deliver the product).
We don’t share any personally identifying information publicly or with third-parties other than stated or when required to by law.
Our website may link to external sites that are not operated by us for fulfilment of orders. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 31 July 2019.